Heuristic Evaluation:- Evaluation of a User Interface Design. The goal is to find the usability problems in the design, so they can be worked out and fixed during the iterative design process. It involves having evaluators examine the interface and judge its compliance with recognized usability principles.
http://www.useit.com/papers/heuristic/
The Heuristic Evaluation I used was from http://oldwww.acm.org/perlman/question.cgi
I would love to have done an eval on the CSU system, but i know all the ins and outs already. I think this should be done on a relatively new system, you aren’t too familiar with.
Therefore, i have chosen a bank that i do not bank with – ANZ.
Q1 - 6 - It was very categorized.
Q2 - 6
Q3 - 6
Q4 - 5 - There is too much information for a new user. You have to read everything to find what you want.
Q5 - 5
Q6 - 6
Q7 - 3 - It was simple to learn once you get over the initial *whack* of information.
Q8 - 5
Q9 - 4 - The error messages were clear, but hard to find! They were not large, or bold.
Q10 - 4
Q11 - 5
Q12 - 6
Q13 - 5 - Information is easy to understand but there is so much of it!
Q14 - 5
Q15 - 2 - All the pages are too cluttered. There are way too many boxes and links and tabs.
Q16 - 2 - As above.
Q17 - 1 - I do not like the look of the interface.
Q18 - 5 -
Q19 - 5
Positives :-
*There is lots of info - you can research and banking topic.
*The bright colours enable good visability.
* -
Negatives :-
*Lingo and terminology is used that people would not immediately recognise. (ie - "SmartyBank")
*Web site is too busy and cluttered. There are too many links and tabs. Too much info to sort through.
*Limited use of online forms. For almost everything you need to call the bank or visit the nearest branch.
Overall the website had good information - it was just poorly set out. After a few times accessing this website i think i would have it downpat.
Au Revoir
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